Terms & Conditions

Home / Terms & Conditions

Safari in Sherpa Travels
Terms & Conditions

  • Booking Procedures:


  • ► A 50% Payment deposit is required to confirm the booking, balance 60 days prior arrival.

  • ► The balance must be paid 30 days before the tour starts.

  • ► Full payment is required for bookings made less than 30 days prior to the tour.

  • ► Bank transfers are accepted for payments, and cash payments can be made at our Arusha office.

  • ► Any changes to the itinerary will incur additional charges.

  • ► Confirmed bookings cannot be moved to another date.

  • Cancellation Policy:


  • ► 89 to 60 days before departure: 25% cancellation fee of quoted prices.

  • ► 60 to 45 days before departure: 50% cancellation fee of quoted prices.

  • ► Less than 45 days before departure: 80% cancellation fee of quoted prices.

  • ► Within 45 days or No Show: 100% cancellation fee.

  • ► No refunds for unused portions of the tour.

  • Tour Alteration:


  • ► We reserve the right to alter itineraries due to unforeseen circumstances like weather, mechanical breakdowns, or road conditions.

  • ► On peak seasons, lodges may be fully booked, and itinerary rerouting will be honored without complaint or compensation demands.

  • Limited Liability Release:


  • ► Sherpa Travels is not responsible for illness, injury, accidents, or delays caused by third-party service providers, including hotels or airlines.

  • ► The company is not liable for delays, overbooking, strikes, weather conditions, or "acts of God."

  • ► Passengers are responsible for losses or expenses caused by these events.

  • ► The company's liability is governed by Tanzanian law, and all claims are subject to Tanzanian courts.

  • Baggage Allowance:


  • ► One standard-size bag is allowed on safari due to limited vehicle space.

  • ► Maximum allowance for scheduled flights within parks is 15 kg per person in soft bags.

  • ► Excess luggage can be stored at hotels or our office.

  • ► We recommend duffle or soft bags during safari for convenience.

  • Passports, Visa, and Travel Documents:


  • ► Clients are responsible for ensuring their passports, visas, health certificates, and other required documentation are in order.

  • ► Sherpa Travels is not liable for any issues due to incorrect or incomplete documentation.

  • Risk:


  • ► All tours involve an element of personal risk, and the company is not responsible for injury, loss of life, or property damage.

  • ► Clients indemnify the company from any claims related to these risks and accept full responsibility for their safety.

  • Insurance:


  • ► All clients must have adequate insurance for personal accidents, medical treatment, and loss of baggage/valuables.

  • Authority on Tour:


  • ► The guide/driver’s decisions during the tour are final and binding.

  • ► Clients must comply with the laws and customs of the countries visited.

  • Marketing:


  • ► The company reserves the right to use photographs or videos taken during the tour for marketing and advertising purposes.

  • ► Clients consent to the use and retention of such materials for promotional purposes.

  • Safari Cost Includes:


  • ► Accommodation and meals as specified.

  • ► Meet and greet service at the airport.

  • ► Exclusive 4x4 safari vehicles with pop-up roofs (minimum 5-7 clients per vehicle).

  • ► Services of an experienced, English-speaking driver-guide.

  • ► Game drives and crater tours as per the itinerary.

  • ► Park fees and government taxes.

  • ► Transfers as outlined in the program.

  • ► Emergency evacuation with Air Ambulance if advised in advance.

  • Safari Cost Excludes:


  • ► International flights.

  • ► Visas.

  • ► Gratuities for driver-guides or local escorts.

  • ► Personal expenses such as drinks, laundry, telephone bills, or insurance.

We are a dedicated team of safari experts, driven by passion and inspiration, with a combined experience spanning many years.

Pages

Information

Phone

+255 784 544 155
+255 754 368308
+1 201 884 4509

Email

askme@sherpatravelstz.com

Address

107, Ndurmanga Road, (Near: Police Station), Usa River, Arusha, Tanzania

Connect With Us

Facebook Instagram Twitter Youtube

Copyright © All Right Reserved Design by Safari in Sherpa Travels